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Luxury Fashion: Sales, Clienteling, KPI Mastery

Luxury Fashion: Sales, Clienteling, KPI Mastery

An immersive session that empowers luxury fashion professionals with deep understanding of Key Performance Indicators, their significance, and effective sales and clienteling strategies, culminating in a personalized action plan to enhance performance, accompanied by a comprehensive post-session guide for ongoing growth.

$249.00

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Additional information

What's included

Session Summary:

Transform your performance in the luxury fashion industry with our one-on-one coaching session, “Elevating Luxury Fashion Performance: Mastering Sales and Clienteling to Excel in Key Performance Indicators”. This 60-minute session is designed to empower professionals like you with an in-depth understanding of Key Performance Indicators (KPIs), their significance, and the effective sales and clienteling strategies that drive them.

During the session, we’ll commence with a brief introduction to KPIs in the luxury fashion retail context, discussing how they measure performance and drive success. We will also delve into the typical KPIs in the industry such as sales revenue, conversion rate, average transaction value, and customer retention rate.

The heart of the session will focus on the sales tactics and clienteling strategies that drive these KPI results. You’ll learn the best practices for up-selling and cross-selling, the importance of personalized service, after-sales follow-ups, and exclusive offers. We will also conduct role-play scenarios to provide a hands-on experience of these tactics.

Towards the end, we’ll identify your current performance areas in need of improvement and develop a personalized action plan to boost your KPI results. We wrap up with a Q&A session, offering you the chance to address any queries or concerns.

Post-session, you’ll receive our comprehensive “KPI-Driven Sales and Clienteling Strategy Guide”. This takeaway document includes a summary of the strategies discussed, best practices for each tactic, role-play scenarios with their outcomes, and a personalized action plan for you to implement. In addition, it features a list of additional resources for further learning, ensuring you have all the tools to excel in your luxury fashion career.

Our “Elevating Luxury Fashion Performance: Mastering Sales and Clienteling to Excel in Key Performance Indicators” coaching session is more than just a guide—it’s a transformative experience designed to elevate your career in the luxury fashion industry. Book your session today to embark on the path to greater success.

01

Introduction

  • Briefly introduce yourself and the purpose of the session.
  • Understand the client’s current role, challenges, and objectives.

02

Understanding KPIs and Their Importance (10 minutes)

  • Define Key Performance Indicators (KPIs) in the context of luxury fashion retail.
  • Explain why KPIs are essential in measuring performance and driving success.
  • Discuss typical KPIs in luxury fashion retail, such as sales revenue, conversion rate, average transaction value, and customer retention rate.

03

Sales Tactics to Drive KPI Results (15 minutes)

  • Discuss various sales tactics and how they relate to KPIs.
  • Review best practices for up-selling and cross-selling in luxury fashion.
  • Discuss the importance of personal selling and building relationships with clients.
  • Role-play scenarios to demonstrate effective sales tactics (if applicable).

04

Clienteling Strategies to Improve KPIs (15 minutes)

  • Define clienteling and its importance in luxury fashion.
  • Discuss strategies for building strong relationships with clients, such as personalized service, after-sales follow-ups, and exclusive offers.
  • Share how clienteling strategies can impact KPIs like customer retention and average transaction value.
  • Role-play scenarios to demonstrate effective clienteling techniques (if applicable).

05

Identifying Areas of Improvement (10 minutes)

  • Discuss the client’s current performance in relation to the KPIs discussed.
  • Identify areas where the client can improve to boost KPI results.
  • Develop a personalized action plan for the client to implement.

06

Question and Answer Session (5 minutes)

  • Address any questions or concerns the client may have.
  • Summarize the key points from the session.
  • Discuss next steps and what the client can expect in terms of support moving forward.

Takeaway Document

KPI-Driven Sales and Clienteling Strategy Guide

Introduction

  • Brief overview of the document’s purpose and contents.

Understanding KPIs

  • Explanation of KPIs and their importance in luxury fashion retail.
  • List of common KPIs in the industry.

Sales Tactics to Drive KPI Results

  • Summary of the sales tactics discussed during the session.
  • Best practices for each tactic.
  • Role-play scenarios and their outcomes.

Clienteling Strategies to Improve KPIs

  • Overview of clienteling and why it’s crucial in luxury fashion.
  • Clienteling strategies that can improve KPI results.
  • Role-play scenarios and their outcomes.

Action Plan

  • A personalized action plan for the client to implement based on their identified areas of improvement.

Additional Resources

  • A list of books, articles, podcasts, or courses for further learning.

Next Steps

  • Steps the client should take after the session, including how to implement their action plan and what support they can expect from their coach.

Packages

2 Sessions

Custom Selection
$449
00
  • 1 hour-long session
  • Select from our most popular sessions
  • Session recap summary for future reference
  • 7 day email support

5 sessions

Custom Selection
$999
00
  • 1 hour-long session
  • Select from our most popular sessions
  • Session recap summary for future reference
  • 7 day email support

Career Pivot

Follow Your Passion
$672
30
  • Strategic Career Pivot in Luxury Fashion
  • Guide: Luxury Fashion Job Searching
  • Mastering Fashion Job Interviews

Job Search

For Active Job Seekers
$896
40
  • Guide: Luxury Fashion Job Searching
  • LinkedIn Masterclass for Luxury Fashion Careers
  • Networking Mastery: Tactics for Fashion Managers
  • Mastering Fashion Job Interviews

Retail Manager

Develop Your Skills
$672
30
  • Luxury Retail Leadership: Path to Excellence
  • Executive Visit Mastery: Lead with Excellence
  • Crafting Success: Luxury Fashion Business Plan Mastery
  • Sales, Clienteling, KPI Mastery
  • Build a Bench: Cultivating Retail Prospects

Our Resume Team

Kristin Horner

Kristin is a Certified Professional Resume Writer (CPRW) with over 20 years of experience in fashion retail management and human resources, including time with Prada, Coach, Stella McCartney, and Etro. As an experienced industry professional she knows first hand what industry employers look for in candidate resumes. Kristin's partnership will ensure your profile stands out from the crowd and helps convert your applications to more interviews.

Our Coaching Team

Kristin Horner

Kristin is a Certified Professional Resume Writer (CPRW) with over 20 years of experience in fashion retail management and human resources, including time with Prada, Coach, Stella McCartney, and Etro. As an experienced industry professional she knows first hand what industry employers look for in candidate resumes. Kristin's partnership will ensure your profile stands out from the crowd and helps convert your applications to more interviews.

William Brobston

William Brobston spent 15 years in the luxury retail industry, holding leadership roles with European and American luxury apparel & fine jewelry brands. Recognizing the growing need for fashion management, leadership, and recruitment solutions, in 2017 William launched Brobston Group. Since inception, the firm has worked with world renowned clients in the global fashion industry.